Customer Service - New Mexico VA Health Care System
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New Mexico VA Health Care System

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Customer Service

Patient Advocates

The Patient Advocate Program was established to promote positive experiences for all our Veterans. The advocates serve as a liaison between the patient and the VA. The Patient Rights and the Patient Advocate Program are strongly supported at this Medical Center. The Patient Advocate Office is open Monday through Friday, from 8:00 a.m. to 4:30 p.m. It is in the Raymond G. Murphy VA Medical Center (Main Hospital - Bldg. 41), on the 4th Floor, Room 4B-102. Call 1-800-465-8262 or (505) 265-1711, extension 3240, for assistance.

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505-265-1711 Ext. 3240

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

After Business hours, weekends, and holidays, contact the Administrative Officer of the Day (AOD)in our Emergency Room, Building 41. Phone: (505) 265-1711, Ext. 2352. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates who will be eager to help you with your concern in a timely manner.

For a listing of additional contacts, please visit our phone directory.

Service Level Patient Advocates

Customer Service:
Our goal is to provide you with the highest quality health care and excellent service.  We hope your visit or stay at the medical center is a positive experience.  If you have a question or concern about your care, we want to respond to you as soon as possible so we can resolve the issue quickly. 

Patient Feedback Tools:
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools.  Our goal is to provide compassionate, quality care in a timely manner.