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New Mexico VA Health Care System

 

Customer Service

Patient Advocates

The Patient Advocate Program was established to promote positive experiences for all our Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient and timely manner. The advocates serve as a liaison between the patient and the VA. The Patient Rights and the Patient Advocate Program are strongly supported at this Medical Center. Business Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m. Bldg. 41, Room 4B-102.

Alphonso Whitt, Patient Advocate

Alphonso Whitt

Patient Advocate
505-265-1711, ext. 2612

Betty Vallejos, Patient Advocate

Betty Vallejos

Patient Advocate
505-265-1711 EXT 2686

Joe Baca, Patient Advocate

Joe Baca

Patient Advocate
505-265-1711, ext. 5446

Randy Vigil, Patient Advocate

Randy Vigil

Patient Advocate
505-265-1711, ext. 7766

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

After Business hours, weekends, and holidays, contact the Administrative Officer of the Day (AOD)in our Emergency Room, Building 41. Phone: (505) 265-1711, Ext. 2352. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates who will be eager to help you with your concern in a timely manner.

For a listing of additional contacts, please visit our phone directory.

Service Level Patient Advocates

Customer Service:
Our goal is to provide you with the highest quality health care and excellent service.  We hope your visit or stay at the medical center is a positive experience.  If you have a question or concern about your care, we want to respond to you as soon as possible so we can resolve the issue quickly. 

Patient Feedback Tools:
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools.  Our goal is to provide compassionate, quality care in a timely manner.