New Mexico VA Health Care System
The New Mexico VA Health Care System’s Health Care for the Homeless Veterans (HCHV) program was established to address the needs of chronically mentally ill Veterans. The mission of the HCHV program is to end homelessness among Veterans through outreach efforts and community partnerships. Assistance is provided in helping Veterans in gaining access to VA Medical Services, financial benefits and discharge documents. Services include referrals to medical and psychiatric assessments, alcohol and drug treatment, case management, and assistance with basic needs such as food, clothing and temporary shelter. HCHV staff also provides linkage to transitional housing through VA and Community Providers, assists with finding affordable housing and assist with finding employment. Any Veteran who has been honorably discharged and meets all other criteria for VA treatment or hospitalization is eligible for the HCHV program. HCHV programs include Veterans Outreach Program, Grant per Diem Program, HUD-VASH Program, Contract Housing (Respite), and Veterans Justice Outreach. The HCHV Team also performs numerous rural outreach programs throughout New Mexico in order to help homeless Veterans.
The core mission of HCHV is to:
• Provide outreach to homeless Veterans by VA social workers, medical staff, and mental health clinicians.
• Identify homeless Veterans who are eligible for VA services and assist these Veterans in accessing appropriate healthcare and benefits.
• Contract with community resources to provide residential treatment and services for homeless Veterans.
Location: The HCHV program office is in Bldg. 1, second floor.
Hours: Walk-in hours: Monday through Friday, 12:30-3:30 (except federal holidays).
Phone: For more information, please call (505) 265-1711, ext. 2784.
If you are a Veteran who has lost your home, VA can help you get back on your feet. Contact VA’s National Call Center for Homeless Veterans at 1-877-4AID-VET (1-877-424-3838) to speak to a trained VA responder. The hotline and online chat are free and neither VA registration nor enrollment in VA healthcare is required to use either service.
When you call or join the online chat:
- You will be connected to a trained VA responder.
- The responder will ask a few questions to assess your needs.
- If you’re a Veteran, you may be connected with the Homeless Program point of contact at the nearest VA facility.
- Contact information will be requested so staff may follow up.
VA offers these services, all available via 1-877-4AID-VET, to homeless Veterans and Veterans at risk of homelessness and their families:
Opportunities to return to employment
VA’s Compensated Work Therapy (CWT) is comprised of three unique programs which assist homeless Veterans in returning to competitive employment: Sheltered Workshop, Transitional Work, and Supported Employment. Veterans in CWT are paid at least the federal or state minimum wage, whichever is higher.
The Homeless Veteran Supported Employment Program (HVSEP) provides vocational assistance, job development and placement, and ongoing supports to improve employment outcomes among homeless Veterans and Veterans at-risk of homelessness. Formerly homeless Veterans who have been trained as Vocational Rehabilitation Specialists (VRSs) provide these services.
The Homeless Providers Grant and Per Diem Program provides grants and per diem payments (as funding is available) to help public and nonprofit organizations establish and operate supportive housing and service centers for homeless Veterans. Learn more about the Grant Per Diem Program
HUD-VA Supportive Housing (VASH) Program is a joint effort between the Department of Housing and Urban Development and VA. HUD allocated nearly 38,000 "Housing Choice" Section 8 vouchers across the country. These vouchers allow Veterans and their families to live in market rate rental units while VA provides case management services. A housing subsidy is paid to the landlord on behalf of the participating Veteran. The Veteran then pays the difference between the actual rent charged by the landlord and the amount subsidized by the program. Learn more about the HUD-VASH Program.
The Acquired Property Sales for Homeless Providers Program makes all VA foreclosed properties available for sale to homeless provider organizations-at a 20 to 50 percent discount-to shelter homeless Veterans.
The Supportive Services for Veteran Families (SSVF) Program provides grants and technical assistance to community-based, nonprofit organizations to help Veterans and their families stay in their homes. Learn more about the SSVF program.
VA’s Health Care for Homeless Veterans (HCHV) Program offers outreach, exams, treatment, referrals, and case management to Veterans who are homeless and dealing with mental health issues, including substance use. At more than 135 HCHV sites, trained, caring VA specialists provide tools and support necessary for Veterans to get their lives on a better track. Call VA’s toll-free hotline or visit the Health Care for Homeless Veterans (HCHV) Program page.
VA’s Homeless Patient Aligned Care Teams (H-PACTs) Program provides a coordinated "medical home" specifically tailored to the needs of homeless Veterans that integrates clinical care with delivery of social services with enhanced access and community coordination. Implementation of this model is expected to address many of the health disparity and equity issues facing this population and result in reduced emergency department use and hospitalizations, improved chronic disease management, improved "housing readiness" with fewer Veterans returning to homelessness once housed. Homeless Patient Aligned Care Teams (H-PACTs) Program
VA’s Homeless Veterans Dental Program provides dental treatment for eligible Veterans in a number of programs: Domiciliary Residential Rehabilitation Treatment, VA Grant and Per Diem, Compensated Work Therapy/Transitional Residence, Healthcare for Homeless Veterans (contract bed), and Community Residential Care. VA is working to expand dental care to all eligible Veterans within this program. Homeless Veterans Dental Program
Project CHALENG (Community Homelessness Assessment, Local Education and Networking Groups) brings together providers, advocates, and other concerned citizens to identify the needs of homeless Veterans and work to meet those needs through planning and cooperative action. This process has helped build thousands of relationships between VA and community agencies so that together they can better serve homeless Veterans. For more information on Project CHALENG, call VA’s toll-free hotline or visit the Project CHALENG web page.
Mental health services
Veteran Justice Outreach provides eligible, justice-involved Veterans with timely access to VA’s mental health and substance use services when clinically indicated, and other VA services and benefits as appropriate.
VA’s Substance Use Disorder Treatment Enhancement Initiative provides substance use services in the community to aid homeless Veterans' recovery.
The Health Care for Re-Entry Veterans Program helps incarcerated Veterans successfully rejoin the community through supports including those addressing mental health and substance use problems.
The Readjustment Counseling Service’s Vet Center Programs feature community-based locations and outreach activities that help to identify homeless Veterans and match homeless Veterans with necessary services.